At CanLearn Academy, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our online tutoring services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Student’s grade level
- Parent or guardian information
- Information provided through contact or assessment forms
- Appointment and tutoring session details
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage information
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Provide online tutoring services.
- Schedule assessments and tutoring sessions.
- Respond to inquiries and support requests.
- Improve our website and learning experience.
- Send important updates regarding our services.
- Maintain student records and learning progress.
- Comply with applicable legal obligations.
We only collect information necessary for legitimate educational and business purposes.
Children’s Privacy
Because our services are intended for students, we understand the importance of protecting children’s privacy.
Personal information relating to students is collected through parents or legal guardians whenever appropriate. Parents or guardians are encouraged to supervise their children’s use of our services.
We do not knowingly collect unnecessary personal information from children.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Understand visitor behavior.
- Analyze website performance.
- Enhance user experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
How We Protect Your Information
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
- Accidental destruction
While we take appropriate security measures, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Sharing of Information
We do not sell or rent personal information.
We may share information with trusted third-party service providers when necessary to:
- Process appointments and inquiries
- Deliver online tutoring services
- Operate and maintain our website
- Provide secure communication and technology services
These service providers are required to protect personal information appropriately and may only use it for authorized purposes.
We may also disclose information when required by applicable laws or legal obligations.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain educational records
- Meet legal and regulatory requirements
- Resolve disputes or enforce our policies
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Third-Party Services
Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the privacy practices or content of external websites. We encourage users to review their respective privacy policies.
Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Withdraw consent where applicable.
- Request deletion of information when legally permissible.
- Ask questions regarding how your information is collected or used.
Requests will be handled in accordance with applicable legal requirements.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the information provided on our Contact Us page.
Thank you for trusting CanLearn Academy with your educational journey.
